KEY Accountabilities

  • Responsible for Real time Network Monitoring and Fault Reporting
  • Responsible for ticketing logging based on the alarm reported.
  • Will initiate diagnostics and perform pro-active analysis for all faults. Will perform root cause analysis for network alarms
  • Support the day to day operations with Change & Fault management by adopting ITIL industry standards.
  • Responsible for adhering to SLA and ownership on Incidents through out the life cycle.
  • Responsible for transferring tickets to L2 engineers for problem resolution
  • Responsible for adhering to process framework outlined for profile.

Working relationships and interfaces

  • Customer network teams.
  • L2/L3 and Design Engineers on problem resolution and change implementation.
  • Field Engineers & third party support group (remote hands)
  • technical competencies (Skills and Experience)


Routing Protocols            : OSPF, BGP, EIGRP, ISIS.

LAN Switching                  : Exposure to diversified family of Catalyst and IOS based

                                           Switches including hands on experience on VLANs,

                                           Trunking, STP, PVST

 WAN Technologies         :   ATM, Frame Relay, ISDN (Hands on experience preferred)

                                           HDLC & PPP Point to Point links

Other Technologies         :  MPLS Basics, LDP, TDP, TE 


  • A strong adherence in following documented process and handle day to day operations with Change & Fault management by adopting ITIL industry standards. 
  • Needs to demonstrate technical problem solving capabilities with minimal escalations.
  • Document a knowledgebase with recurring problems thereby resolving maximum number of incidents at the Tier 1 desk.


  • Bachelor’s degree in Computer Science, Information Science, or related field
  • CCNA/CCNP is an advantage

Location: Bangalore