KEY Accountabilities
- Responsible for Real time Network Monitoring and Fault Reporting
- Responsible for ticketing logging based on the alarm reported.
- Will initiate diagnostics and perform pro-active analysis for all faults. Will perform root cause analysis for network alarms
- Support the day to day operations with Change & Fault management by adopting ITIL industry standards.
- Responsible for adhering to SLA and ownership on Incidents through out the life cycle.
- Responsible for transferring tickets to L2 engineers for problem resolution
- Responsible for adhering to process framework outlined for profile.
Working relationships and interfaces
- Customer network teams.
- L2/L3 and Design Engineers on problem resolution and change implementation.
- Field Engineers & third party support group (remote hands)
- technical competencies (Skills and Experience)
Essential
Routing Protocols : OSPF, BGP, EIGRP, ISIS.
LAN Switching : Exposure to diversified family of Catalyst and IOS based
Switches including hands on experience on VLANs,
Trunking, STP, PVST
WAN Technologies : ATM, Frame Relay, ISDN (Hands on experience preferred)
HDLC & PPP Point to Point links
Other Technologies : MPLS Basics, LDP, TDP, TE
Desirable
- A strong adherence in following documented process and handle day to day operations with Change & Fault management by adopting ITIL industry standards.
- Needs to demonstrate technical problem solving capabilities with minimal escalations.
- Document a knowledgebase with recurring problems thereby resolving maximum number of incidents at the Tier 1 desk.
Qualifications
- Bachelor’s degree in Computer Science, Information Science, or related field
- CCNA/CCNP is an advantage
Location: Bangalore
Hello sir,
I have completed CCNA course and right now looking for the networking job and before this my
Qualification is B.E. (Telecom) please consider my mail give me apportunity in the networking field so that what ever i have learned i can implement and learn utilize the best of my knowledge..
Thank you sir,
As I will be looking forward for your mail/reponse.
Hi Dharmesh,
Kindly send your profile to sudeep.v@mafoirandstad.com