WALK IN interviews in Bangalore on 14th May 2011.

 

Network Specialist:

Overall role Purpose:

Incident Management: Management of customer networks and providing a rapid response to customer raised incidents and problems.

Change Management: Perform move, add or delete changes on the network as per standard change process.

Configuration Management: Manage configurations and implementations

Performance management and trend analysis

Preventative maintenance

KEY Accountabilities

A) Accountability

Incident Management for all proactive and reactive faults

Handling of Remedy tickets, Change, configuration and performance management

Technical advice to service desk

b) Typical Activities

Escalation point for Technical Support Engineers

Perform trend analysis and preventative maintenance

Troubleshoot and resolve complex Data issues

Maintain design documentations and train and mentor Technical Support Engineers

Interact and advice to customer on technical issues

Identify any design issues in the existing setup and co-ordinate with design community and drive for resolution

Raise cases with Vendors on complex issues

c) Performance Metrics

Achieve clear understanding of the customer’s network

Bring down resolution times for voice faults

Crisis Management

Abiding by BS 15000 Process Framework

Abiding by BS7799 Security Guidelines

Working relationships and interfaces

  • Coordinating with Service Desk, 3nd line, Vendor and Customer to provide best customer service technical competencies (Skills and Experience)

Essential

  • Advanced Knowledge on Routing and Switching (WAN/LAN/MAN)
  • Advanced WAN technologies
  • Advanced LAN technologies
  • MPLS
  • Wireless
  • QOS
  • Excellent verbal and written skills in English
  • Worked on large networks
  • Excellent troubleshooting skills and logical thinking

Desirable

  • Firewall
  • MSP
  • Scripting
  • Telecom

Qualifications

 B.E / M.S / M.C.A / B.Sc with 4 years of experience

CCNP / CCIP / CCIE Qual desirable

Network Technical Lead:

Network Technical Lead (8+ years)

Job Description:

  • Support of IT infrastructure using Incident, Problem , change and Configuration Management
  • Designing, engineering, maintenance, and support of in the area of data and voice networks, Network designing, testing, technical writing and other duties required to create a robust support structure, standardize and implement the IT department
  • Thorough understanding of BGP, ISIS, OSPF, and MPLS, and should be familiar with MPLS Traffic Engineering (TE) as well as VPN technologies such as L2VPNs, RFC2547, and VPLS. Knowledge of MEF based L2 switching/bridging (STP, VLANs, Ethernet), Class of Service (QOS) specifically TOS and DiffServ and related Queuing algorithms is a plus., a through understanding of VOIP and security devices (such as IDS, IPS and open source IDS)

Requirement:

·          CCIE is desirable (CCNP must) with hands on design and implementation experience

·          Ability to take the team of specialist along with him and mentor them as per requirement

·          Good in design reengineering and must have service design and systems integration skills and capability in handling heterogeneous network.

SDA, Service Desk Analyst:

WALKIN for Desktop L1 Support Engineer with Sweden based MNC in Bangalore.

Responsibilities:

Responding to support requests that come through the issue tracker by phone or mail

Connecting to user PCs and resolving issues

Installing and upgrading servers

Escalating critical issues to L2 and other senior members of the support team

Responding to server alerts and recycling or restarting servers

Ensuring that regular backup is completed at all locations

Hands-on troubleshooting

Monitoring server activity
Solving server, network, and application problems
Ensuring patch level and hot fixes are updated in all servers
Disabling Group Policy for Special Cases with the approval
Troubleshooting / Addressing Web Access Problems
Traveling to remote offices to attend to regular and emergency IT support requests, to setup new offices or to help with office moves

Comply with any processes and communication mechanism that are implemented by the Support Director
Requirements:

BE/BTech/MCA or other PG

6 months – 2 years experience of basic Laptop /desktopTrouble shooting: providing LAN support, installing software, Configuring Ms. Outlook, handling printer issues, providing Email solutions.

Should have basic knowledge on Windows XP/Networking

Excellent communication skills in English, written and spoken

Good understanding of OOPS, SDLC,

Good analytical skills

Should be willing to work in 24/7 shift system.

Adv:

Experience with setting up Dell servers

Experience with configuring and troubleshooting CISCO networking devices

Knowledge and experience on MOM

Experience in Active Directory, configuring group policies, WAN, VPN and wireless networking

Experience working in a fast-paced, cross-cultural professional environment

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