WALKIN for Desktop L1 Support Engineer with Sweden based MNC in Bangalore.

Responsibilities:

Responding to support requests that come through the issue tracker by phone or mail

Connecting to user PCs and resolving issues

Installing and upgrading servers

Escalating critical issues to L2 and other senior members of the support team

Responding to server alerts and recycling or restarting servers

Ensuring that regular backup is completed at all locations

Hands-on troubleshooting

Monitoring server activity
Solving server, network, and application problems
Ensuring patch level and hot fixes are updated in all servers
Disabling Group Policy for Special Cases with the approval
Troubleshooting / Addressing Web Access Problems
Traveling to remote offices to attend to regular and emergency IT support requests, to setup new offices or to help with office moves

Comply with any processes and communication mechanism that are implemented by the Support Director
Requirements:

BE/BTech/MCA or other PG

6 months – 2 years experience of basic Laptop /desktopTrouble shooting: providing LAN support, installing software, Configuring Ms. Outlook, handling printer issues, providing Email solutions.

Should have basic knowledge on Windows XP/Networking

Excellent communication skills in English, written and spoken

Good understanding of OOPS, SDLC,

Good analytical skills

Should be willing to work in 24/7 shift system.

Adv:

Experience with setting up Dell servers

Experience with configuring and troubleshooting CISCO networking devices

Knowledge and experience on MOM

Experience in Active Directory, configuring group policies, WAN, VPN and wireless networking

Experience working in a fast-paced, cross-cultural professional environment

Interested candidate can mail their profile to shriya.c@mafoirandstad.com , we shall let you know the interview schedule details and the venue details for discussion.

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